Location: Verona Villafranca
We are looking for an English speaking Travel Agent Operator to be based in Verona Villafranca.
- Handle incoming calls or inquiries from prospective customers or clients
- Assist customers effectively by solving customer disputes
- Provide customer additional information or explains services
- Discuss products offered and ensure customer satisfaction
- Tactfully handle confrontational or stressful interactions with the public
- Complete data entry as required
- Accurately capture customer information.
- Experience in sales and handling of air ticketing for individual reservations, group reservations and special services
- An extensive knowledge of air fares
- Good knowledge of Amadeus or any other CRS
- An aptitude for services including providing information, assistance and various kinds of consultation
- Fluency in English (written and spoken). Knowledge of German is preferable but not essential.