Job Detail

B2B Servicing - Travel Agent

Department: Sales
Location: Verona Villafranca
Contract: fixed-term

We are looking for an English speaking Travel Agent Operator to be based in Verona Villafranca.

Main Functions:

Handle incoming calls or inquiries from prospective customers or clients
Assist customers effectively by solving customer disputes
Provide customer additional information or explains services
Discuss products offered and ensure customer satisfaction
Tactfully handle confrontational or stressful interactions with the public
Complete data entry as required
Accurately capture customer information.

Requirements:

Experience in sales and handling of air ticketing for individual reservations, group reservations and special services
An extensive knowledge of air fares
Good knowledge of Amadeus or any other CRS
An aptitude for services including providing information, assistance and various kinds of consultation
Fluency in English (written and spoken).

Business units	Sales
Locations	Italia; Italia/Verona