Job Detail

Field Support Office

Department: Ground Operations

Report to: GOPH

Location: Verona Villafranca

Main Functions:

  • Remotely coordination of EN flights irregularities: cancellation, delay, OVBK, diversion.   
  • Perform Airport spot checks to meet, maintain and deliver the targets as per Service Level Agreement between Air Dolomiti and handling airport providers.
  • Support to the airports of EN network concerning the correct application of all company procedures (GOM).  
  • Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of EN flights.



  • Be holder of high school diploma or higher
  • Fluent English (both written and spoken)
  • Availability for shift work
  • Social skills (teamwork, effective communication)
  • Analysis and problem solving
  • Good IT knowledge (MS Office)
  • Be motivated, open-minded, target oriented
  • Willingness to travel frequently for short periods
  • Airport customer service and/or ramp dispatcher experience is desirable
Business units
Ground Operations