Job Detail

Operations Control Officer

We are looking for an Operations Control Officer for a fixed-term contract at our premises in Verona.


Position Title: Operations Control Officer

Location: Verona Villafranca

The Operations Control Officer coordinates daily flight operations, dealing with others technical and operational stakeholders. She/he has to possess good problem solving and decision-making capabilities and to be able to minimize disruptions to flight operations.

She/he has also to ensure that this is done in accordance with relevant regulations and safety requirements.


Main duties and responsibilities:

  • Obtain overflight and landing clearances, PPRs and slots, as well as set up ground handling, fuel and catering arrangements, whilst ensuring regulatory compliance is consistently maintained and take expeditious action to avoid any disruption to flights.
  • Handling multiple requests simultaneously and accurately, work well in dynamic situations; anticipate and mitigate problems.
  • Efficiently prioritize his time and resources in crises, be able to work very effectively with others in a fast-paced team environment and be able to work independently with limited assistance.
  • Forward planning to try to reduce disruption to the flight program and its possible impact; asses destination airport, en-route and/or aircraft specific restrictions and propose solutions.
  • Closely monitor the progress of an operation both in the planning and live phases, as well as to provide regular updates to all concerned.


  • Ideally at least 2 years experience in a similar role (not mandatory);
  • Must be able to read, write and speak Italian and English fluently;
  • Ability to liaise in a diplomatic and friendly manner with all stakeholders;
  • Flexible time approach and adaptable to change between shifts;
  • Able to work under pressure and within time constraints.


Business units
Flight Operations

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