Job Detail

Operations Control Officer

We are looking for an Operations Control Officer in Verona Villafranca.

Position Title: Operations Control Officer
Location: Verona Villafranca
Contract: fixed-term

The Operations Control Officer coordinates daily flight operations, dealing with others technical and operational stakeholders. She/he has to possess good problem solving and decision-making capabilities and to be able to minimize disruptions to flight operations.
She/he has also to ensure that this is done in accordance with relevant regulations and safety requirements.

Main duties and responsibilities:

Obtain overflight and landing clearances, PPRs and slots, as well as set up ground handling, fuel and catering arrangements, whilst ensuring regulatory compliance is consistently maintained.
Take expeditious action to avoid any disruption to flights.
Handling multiple requests simultaneously and accurately, work well in dynamic situations; anticipate and mitigate problems.
Prioritize efficiently time and resources in crises, be able to work effectively with others in a fast-paced team environment and be able to work independently with limited assistance.
Forward planning to reduce disruption to the flight program and its possible impact; asses destination airports, en-route and/or aircraft specific restrictions and propose solutions.
Closely monitor the progress of an operation both in the planning and live phases, and provide regular updates to all concerned.
Supervise daily flight planning processes and assist Flight Crews in resolving difficulties related to operational tasks.

Requirements:

Ideally at least 2 years experience in a similar role (not mandatory);
Must be able to read, write and speak Italian and English fluently;
Ability to liaise in a diplomatic and friendly manner with all stakeholders;
Flexible time approach and adaptable to change between shifts;
Able to work under pressure and within time constraints.
Able to talk firmly with people but using a kind way.

Business units

Flight Operations